26 articles · 12 categories · last updated 19 hours ago
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. Luxury Sedan 2023 and up: $95 for 3 passengers plus luggage. Luxury SUV 2023 and up: $125 for 6 passengers plus 6–7 luggage. We provide cell phone chargers, WiFi, leather…
Hello, Thank you for contacting us. We have a luxury stretch limousine that comfortably seats 7 to 8 passengers. Your stretch limousine includes napkins, plastic cups, glasses, water, soda, an amazin…
Thank you for contacting us. Luxury Sedan 2024 and up: $89 plus taxes and tolls, for 3 passengers plus luggage. Luxury SUV 2024 and up: $105 plus taxes and tolls, for 6–7 passengers plus luggage. We…
Hello, Thank you for contacting us. We have a luxury stretch limousine that comfortably seats 8 to 10 passengers. Your stretch limousine includes napkins, plastic cups, glasses, water, soda, an amazi…
Thank you for contacting us. Luxury Sedan 2024 and up: $110 plus taxes and tolls, for 3 passengers plus luggage. Luxury SUV 2024 and up: $130 plus taxes and tolls, for 4–6 passengers plus luggage. We…
Hello, Thank you for contacting us about Newark Airport service. We have a luxury stretch limousine that comfortably seats 6 to 7 passengers. Your stretch limousine includes napkins, plastic cups, gl…
Hello, Thank you for contacting us about Newark Airport service. We have a luxury stretch limousine that comfortably seats 8 to 10 passengers. Your stretch limousine includes napkins, plastic cups, g…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. We have the luxury party bus you are requesting — 2024 and up, 18 to 20 passenger capacity. The rate is $320/hr regular, or only $239/hr plus taxes and processing fees if…
Thank you for contacting us. We have the luxury party bus you are requesting — 25 to 27 passenger capacity. The rate is $350/hr regular, or only $279/hr plus taxes and tolls if you reserve by tomorro…
Thank you for contacting us. We have the luxury party bus you are requesting — 30 to 35 passenger capacity. The rate is $379/hr regular, or only $310/hr plus taxes and tolls if you reserve by tomorro…
Thank you for contacting us. We have the luxury party bus you are requesting — 40 to 45 passenger capacity. This party bus includes napkins, glasses, ice, water, an amazing light set, a cooler, a scr…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. We have the most reliable luxury Jet Sprinter (Mercedes-Benz) 2023, comfortably seating 6 to 8 passengers. Your Jet Sprinter includes water, napkins, glasses, ice, leathe…
Thank you for contacting us. We have the most reliable luxury Mercedes-Benz Sprinter, 2019 and up — 12 to 14 passenger capacity with 12 to 16 luggage spaces. We provide WiFi, leather seats, screens,…
Thank you for contacting us. We have the most reliable luxury Mercedes-Benz Sprinter, 2023 and up — 12 to 14 passenger capacity with 12 to 16 luggage spaces. We provide WiFi, leather seats, screens,…
Thank you for contacting us. We have the luxury Party Sprinter you're looking for — 10 to 12 passenger capacity. Your Party Sprinter includes napkins, plastic cups, glasses, water, an amazing light s…
Reference material every concierge, dispatcher, and chauffeur should know cold.
All AI replies (Marcus voice, Marcus chat, Concierge co-pilot) follow these rules synthesized from Felix Olivo's existing reply-template library. Info@briz.com · ereservations@briz.com (for full rese…
The OS surfaces three numbers depending on context: "three easy steps at www.briz.com" If a customer requests a different number ("the old line", "your direct cell"), say "Our central line is 1-866-6…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. We have a special luxury bus with capacity for 56 passengers — $330/hr regular, or $250/hr plus taxes and tolls if you book by tomorrow noon. This special offer applies f…
Thank you for contacting us. We have a special luxury coach bus with capacity for 22 passengers — $250/hr regular, or $199/hr if you book by tomorrow noon. This special offer applies for First-Time C…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Cancellations are counted by the day, not by the hour of the reservation. Schedule: All cancellations MUST be submitted via email — phone or text cancellations are not valid and the customer owes 100…
Customer-facing answers Marcus and Ava can read straight off the page.
If a customer references our Yelp listing (briz-new-york) during a call or chat, follow this:
Reference material every concierge, dispatcher, and chauffeur should know cold.
Our fleet consists of vehicles from these manufacturers (most-recent inventory): Maybach and Rolls-Royce remain out of inventory; partner referrals available for those tier requests.
Reference material every concierge, dispatcher, and chauffeur should know cold.
A Business Account is a single corporate customer (Sterling Capital Partners, Aurora Ventures, Meridian Holdings as of launch) with multiple authorized riders, bookers, and one designated admin. "Let…
How dispatch, the fleet, and the field run when reality stops cooperating.
We operate three sister brands sharing one platform: When responding to a customer, match the brand voice and signature to the inbound channel. The same fleet operates all three; customer-facing iden…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. We have a luxury stretch limousine that comfortably seats 7 to 9 passengers. All details included — the typical market rate is $250/hr; our Briz rate is $195/hr if you bo…
Reference material every concierge, dispatcher, and chauffeur should know cold.
Thank you for contacting us. We have a luxury Hummer and Cadillac stretch limousine available for your trip — 18 to 20 passenger capacity. Your limousine includes napkins, plastic cups, glasses, wate…
Pulled from patterns in this month's tickets where the right answer wasn't already written down.