Cancellations are counted by the day, not by the hour of the reservation. Schedule:

• ·After confirmation, more than 7 days before pickup → 30% of reservation cost retained.
• ·Less than 7 days before pickup → 50% retained.
• ·Less than 24 hours before pickup → 100% retained (no refund).
• ·No-show or same-day cancellation → 100% (no refund).

All cancellations MUST be submitted via email — phone or text cancellations are not valid and the customer owes 100%. Sanitation fee of $250 applies for damages or contamination. Complaints must be submitted within 24 hours of trip end.

Same schedule applies to sedans, SUVs, buses, party buses, stretch limos, and sprinters.