Operations command

Tuesday, April 28 · 3:30 PM

JA
MTD REVENUE
4.7%
$341K
vs. March 2026
MTD TRIPS
1.6%
1,398
vs. March 2026
FLEET UTILIZATION
78.0%
14 vehicles in rotation
ON-TIME RATE
98.9%
NPS 73 · rating 4.87
REVENUE · LAST 12 MONTHS

$4.71M trailing twelve.

18,233 trips · avg fare $258

HIGHEST LIFETIME VALUE

Top customers, this month.

Eight of 60
  • SH
    Sterling House Hotel — Concierge
    CorporateSterling House Hotel
    $482,400
    last trip 8 days ago
  • A&
    Aurora & Vance LLP — Travel Desk
    CorporateAurora & Vance LLP
    $412,800
    last trip 9 days ago
  • MC
    Meridian Capital Partners — Operations
    CorporateMeridian Capital Partners
    $348,200
    last trip 9 days ago
  • RP
    Reginald Pemberton III
    VIP
    $247,800
    last trip 9 days ago
  • LB
    Lawrence Beckwith
    VIP
    $218,400
    last trip 9 days ago
  • PT
    Pine Tree Productions — Talent Travel
    CorporatePine Tree Productions
    $188,400
    last trip 10 days ago
  • SK
    Soraya Khoury
    VIP
    $158,600
    last trip 9 days ago
  • GR
    Glen Rock Wealth Advisors
    CorporateGlen Rock Wealth Advisors
    $142,800
    last trip 11 days ago
ATTENTION REQUIRED

At-risk customers.

  • Avraham Goldstein
    4d quiet

    VIP regular — gap of 4+ days vs. usual 2-day cadence.

  • Olusegun Adeyemi
    15d quiet

    Last 3 rides flagged 'late by 5+ minutes' — sentiment risk.

  • Phoebe Calloway
    16d quiet

    Card declined April 12. Open ticket — not yet recovered.

  • Yuki Nakamura
    3d quiet

    Tokyo travel cycle break — usually books 2x/week, no booking.

  • Vincent Kovach
    3d quiet

    Receipt-delivery complaint open — likely friction reducing usage.

SERVICE MIX · APRIL

Where the month came from.

  • Hourly As-Directed29%
  • Silent JFK26%
  • Broadway Showtime21%
  • Wedding Captain17%
  • Hamptons Door-to-Dock7%
UPCOMING MAINTENANCE

Garage queue.

  • BL-2447
    2023 Lincoln Navigator L
    60K-mile service + brake inspection
    Maintenance
    Due today
  • BL-5001
    2018 Hummer H2 Stretch
    Annual safety inspection (NY DMV)
    In service
    Due in 25 days
  • BL-1212
    2023 Mercedes-Benz S-Class
    Mid-year synthetic oil + filter
    In service
    Due in 65 days
  • BL-6088
    2022 Mercedes-Benz Sprinter Party Bus
    Coach bus DOT recertification
    In service
    Due in 75 days
AGENTS · APRIL 2026

Six assistants. 868 resolutions.

Marcus
412
91% confidence
Concierge
188
87% confidence
Navigator
64
94% confidence
Dispatcher
134
89% confidence
Config
42
96% confidence
Strategy
28
83% confidence
STRATEGY LOGS

What I asked Strategy this week.

  • Apr 28
    9:14 AM
    Strategy28.4scompleted
    "Why is April revenue trailing March?"
    Identified lower repeat-customer cadence + softer Hamptons pre-season as primary drivers. Surfaced 6 at-risk accounts.
  • Apr 27
    4:22 PM
    Strategy41.2scompleted
    "Forecast Memorial Day weekend — how many vehicles are we short?"
    Projected demand vs. inventory: 8-vehicle gap on Saturday 5/24 night, recommended 4 driver doubles + 2 partner-fleet pulls.
  • Apr 26
    11:00 AM
    Strategy18.9scompleted
    "Show me agent ROI by source last 30 days."
    Marcus voice agent resolved 412 inquiries at $4.20 cost per — saved 188 staff hours. Concierge chat $7.10/inquiry. Navigator most efficient driver-side.